Products should be stored in a controlled environment to maintain stability and integrity.

• Lyophilized (powder) products: Store refrigerated at 36–46°F (2–8°C) for optimal stability. Short-term storage at room temperature (68–77°F / 20–25°C) is acceptable if kept dry and protected from light.
  
• Reconstituted solutions: Store refrigerated at 36–46°F (2–8°C) and use within a reasonable timeframe. Avoid repeated temperature fluctuations.
  
• General handling: Keep all products in a dry, light-protected environment and avoid exposure to excessive heat (above 86°F / 30°C).
  

Refer to product-specific guidance where applicable..

Orders are processed quickly, so modifications or cancellations are not guaranteed. Contact support immediately if changes are needed.

Yes. Once your order is fulfilled, tracking details will be provided via email.

Orders are processed promptly to maintain fulfillment efficiency. Most orders are shipped within 1 business day, with delivery typically occurring within 2–5 business days depending on location and carrier.

Tracking information is provided once your order has been fulfilled.

Orders are processed quickly to maintain fulfillment efficiency. If an incorrect address is entered, we recommend contacting your local carrier to request rerouting or forwarding. If the package is returned to us, we can assist with reshipment.

If your order is missing items or contains an error, please contact our support team. We will review and resolve the issue promptly, including reshipment when applicable.

Due to the nature of our products, we do not accept returns. However, we are committed to resolving any order-related issues quickly and fairly.

Refund requests are evaluated on a case-by-case basis. To expedite review, please provide your order number and a detailed description of the issue, including supporting photos if applicable.